Standard Shipping within the US: FREE - We ship USPS priority mail which takes an average of 2-5 business days. Shipping includes a tracking number and delivery confirmation.
Rush Shipping within the US: $15 - Rush shipping is available within the US with Priority Mail Express, which is overnight for most locations. For pre-ordered items, rush shipping will be applied once the item is available for shipping. The expected delivery date is listed in the product description.
Outside the US: $25 USD - Please note all additional customs and import duties are the responsibility of the customer. This can range from 20% to 40% of the order value. If international express shipping is needed, please email firstname.lastname@example.org.
Local Pickup: Free for Portlanders - If you live in the Portland, Oregon area you can choose to pick up your items from our studio rather than have them shipped. You will receive an email to coordinate a time and date to pick up your items.
Machine produces items in small quantities. When purchasing a pre-ordered item, you will be charged the full amount of the item at checkout. Expected delivery dates are listed in the product description and we will keep you informed of the status of each pre-ordered item during the production process.
Easy Returns & Exchanges
Each piece from Machine is made in small batches to ensure the highest level of quality and detail. We want you to love your new garments. However, if you are not completely satisfied, you can return it to us for an exchange or a refund.
If the item does not fit, we can make an exchange in a different size if available. In the case that merchandise is not available for exchange, you will be refunded the purchase price.
All items must be returned unworn and unwashed with original tags. If an item is sent back and is damaged in any way, we reserve the right not to refund the return.
All returns must be sent back within 14 days of the original ship date.
Email us and request a pre-paid return label and we will send you a label for your return shipment. We will not accept CODs. Machine promises to exchange the item or refund in full, minus shipping costs.
We do not refund original shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. Machine is not responsible for lost or missing packages.
Machine will process your exchange or refund within 10 business days after we receive the item and will notify you by email when the exchange or refund is processed.